The Recall Desk
Our severity:HighNHTSA·20V795000·Announced 2020-12-17

2021 Ford E-350 and E-450 Engine Cover Insulation Burn Hazard Recall

Ford is recalling certain 2021 E-350 and E-450 vehicles due to mispositioned engine cover insulation that may cause excessive heat and burns to occupants.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The defect presents a real risk of burn injuries from an excessively hot engine cover surface, but no injuries have been reported. Per the rubric, risk-of-harm products without reported injury score 3 (High).

Plain-English summary

Ford Motor Company is recalling certain 2021 E-350 and E-450 vehicles. The engine cover insulation may be mispositioned, allowing the cover to become excessively hot in the passenger compartment.

Direct and continuous contact with the overheated engine cover surface may increase the risk of burns or skin injuries to the driver or front seat passenger.

Owners will be notified by Ford, and dealers will inspect the engine cover for gaps between the rubber seal and insulation. If gaps are found, dealers will install insulation patches in the inner lower corners of the engine cover. Dealers will also update the powertrain calibration for heat management under elevated idle conditions, free of charge. The recall began on February 15, 2021.

For assistance, owners may contact Ford Customer Service at 1-866-436-7332 (Ford recall number 20S73) or the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or visit www.safercar.gov.

The recalled product

Product
FORD E-450, E-350
Brand
FORD
Manufacturer
Ford Motor Company
Category
Vehicle — Engine/Thermal Safety
Hazard
Affected units
29,344

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (2)

  • E-450
  • E-350

Distribution

Distributed nationwide across the United States.

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