The Recall Desk
Our severity:SevereCPSC·25058·Announced 2024-12-05

NetZero High Bay LED Fixtures Recalled Due to Fire Hazard

NetZero USA is recalling about 13,000 High Bay LED light fixtures due to plastic pin degradation that can cause the LED board to come loose and catch fire. Seven burning incidents have been reported with no injuries.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The source documents seven reports of LED boards burning in the field, constituting actual property damage. Although no injuries have been reported, the manifested hazard demonstrates significant fire risk that meets the Severe threshold for property-damage reports.

Plain-English summary

NetZero USA Holdings Inc. is recalling High Bay LED light fixtures (models NZ 9110.3, NZ 9110.4, NZ-9110.5, NZ 9160.3, 9160.4, NZ 9220.3, NZ 9220.4, NZ 9220.5, NZ 9321.3, NZ9321.3, NZ 9321.4, NZ 9321.5) sold between August 2018 and October 2024. About 13,000 fixtures are affected. These white commercial lighting fixtures are typically used in warehouses and facilities with high ceilings.

The plastic pins that secure the LED board can degrade over time. When degradation occurs, the electrically charged LED board may come loose and contact nearby items that can catch fire. The company has received seven reports of loose LED boards burning. No injuries have been reported.

Consumers should immediately stop using any fixture showing a loose LED board or lens discoloration and turn off the circuit. NetZero USA is offering free on-site inspection and repair, which includes replacing the plastic pins or replacing the LED board entirely. Consumers can contact NetZero USA at 888-326-2220 (Monday–Friday, 9 a.m. to 5 p.m. ET), [email protected], or visit https://netzero-usa.com/recall.

The recalled product

Product
High Bay LED light fixtures
Manufacturer
NetZero USA Holdings Inc., of Alpharetta, Georgia
Category
Consumer Product — Lighting / Commercial Fixtures
Hazard
Affected units
13,000

Distribution

Distributed nationwide across the United States.

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