The Recall Desk
Our severity:SevereCPSC·24065·Announced 2023-12-21

Hover-1 Helix Hoverboards Recalled Due to Fire Hazard

About 25,000 Hover-1 Helix hoverboards in Camouflage and Galaxy colors are recalled because their lithium-ion batteries can overheat and catch fire. Three fires have been reported, along with smoke inhalation injuries and property damage.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: Three fires have been reported with documented injury reports (headaches, nausea, coughs from smoke inhalation) and significant property damage ($25,000). This meets the Severe criteria for reported injury and property-damage reports associated with a defective consumer product.

Plain-English summary

DGL Group Ltd. is recalling approximately 25,000 Hover-1 Helix hoverboards in Camouflage and Galaxy colors. The hoverboards have serial numbers containing 15914, 19203, or 19988 as the fifth code in the six-code serial number on the bottom of the board. "Hover-1" is printed on the front, and the model "Hover-1 Helix" and serial number are on labels affixed to the bottom.

The recalled hoverboards' lithium-ion batteries can overheat, creating a fire hazard. DGL has received three reports of fire associated with the hoverboards. These fires caused five reports of people experiencing headaches, nausea, or coughs from smoke inhalation, and approximately $25,000 in reported property damage.

The hoverboards were sold online at www.walmart.com and www.amazon.com from September 2020 through December 2021 for between about $170 and $200.

Consumers should stop using the recalled hoverboards immediately and contact Hover-1 for a free replacement. Consumers can reach DGL toll-free at 888-556-8426 from 11 a.m. to 4 p.m. ET Monday through Friday, or visit https://www.hover-1.com/pages/important-safety-information or www.hover-1.com and click on "Important Recall Information" at the top of the page.

The recalled product

Product
Hover-1 Helix hoverboards (Camouflage and Galaxy colors only)
Manufacturer
DGL Group Ltd., of Edison, New Jersey
Category
Consumer Product — Hoverboards / Personal Mobility Devices
Hazard
Affected units
25,000

Distribution

Distributed nationwide across the United States.

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