The Recall Desk
SevereCPSC·24065·Announced 2023-12-21

Hover-1 Helix Hoverboards Recalled Due to Fire Hazard

About 25,000 Hover-1 Helix hoverboards in Camouflage and Galaxy colors are recalled because their lithium-ion batteries can overheat and catch fire. Three fires have been reported, along with smoke inhalation injuries and property damage.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: Three fires have been reported with documented injury reports (headaches, nausea, coughs from smoke inhalation) and significant property damage ($25,000). This meets the Severe criteria for reported injury and property-damage reports associated with a defective consumer product.

Plain-English summary

DGL Group Ltd. is recalling approximately 25,000 Hover-1 Helix hoverboards in Camouflage and Galaxy colors. The hoverboards have serial numbers containing 15914, 19203, or 19988 as the fifth code in the six-code serial number on the bottom of the board. "Hover-1" is printed on the front, and the model "Hover-1 Helix" and serial number are on labels affixed to the bottom.

The recalled hoverboards' lithium-ion batteries can overheat, creating a fire hazard. DGL has received three reports of fire associated with the hoverboards. These fires caused five reports of people experiencing headaches, nausea, or coughs from smoke inhalation, and approximately $25,000 in reported property damage.

The hoverboards were sold online at www.walmart.com and www.amazon.com from September 2020 through December 2021 for between about $170 and $200.

Consumers should stop using the recalled hoverboards immediately and contact Hover-1 for a free replacement. Consumers can reach DGL toll-free at 888-556-8426 from 11 a.m. to 4 p.m. ET Monday through Friday, or visit https://www.hover-1.com/pages/important-safety-information or www.hover-1.com and click on "Important Recall Information" at the top of the page.

The recalled product

Product
Hover-1 Helix hoverboards (Camouflage and Galaxy colors only)
Manufacturer
DGL Group Ltd., of Edison, New Jersey
Category
Consumer Product — Hoverboards / Personal Mobility Devices
Hazard
  • fire
  • battery-overheat
  • smoke-inhalation
Affected units
25,000

Distribution

Distributed nationwide across the United States.

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