Philips Access Point Software Issue Risks Patient Data Loss
Philips Smart-Hopping 2.0 Access Points may reset after 82 days, risking loss of patient data and network disconnections. No injuries have been reported.
The agency’s classification
FDA (Devices): Class II
Class II is a situation in which use of or exposure to a violative product may cause temporary or medically reversible adverse health consequences, or where the probability of serious adverse health consequences is remote.
This is the agency’s own classification, taken from its notice. The severity score below is our assessment, not the agency’s. How recall classes work
What this means for you
Our assessment, not the agency’s: severity 3/5 (High).
Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.
Our severity reasoning: This is an FDA Class II medical device recall with serious potential consequences, including risk of data loss and network disruption in healthcare settings. The source text explicitly contains no reports of illnesses, injuries, or adverse events. Per the rubric, this qualifies as High severity for a risk-of-harm product where injury has not yet been reported.
Plain-English summary
Philips North America Llc is recalling approximately 4,811 Philips Smart-Hopping 2.0 AP 1.4 GHz wireless access points (Model 867216) that have been distributed nationwide. The recall addresses four software issues that could affect network connectivity and data integrity.
The access points may experience the following issues: certain channel settings may prevent client devices from roaming to other access points, causing network dropouts; if an access point loses connection to its controller for more than 4 minutes, it may fail to properly restore client connections; clients may experience higher than expected data dropouts and frequent disconnections; and the device contains a software bug that causes the access point to reset after approximately 82.85 days when the frame counter reaches its limit, potentially resulting in loss of data and failed synchronization checks.
This is an FDA Class II recall. The source indicates no injuries or illnesses have been reported at this time.
The recalled product
- Product
- Philips Smart-Hopping 2.0 AP 1.4 GHz. Model Number: 867216
- Manufacturer
- Philips North America Llc
- Affected units
- 4,811
Is your product affected?
Check your packaging against the codes below. If any of them match, the product is part of this recall.
Lot numbers (20)
- (01)00884838099876(21)DK33603995
- (01)00884838099876(21)DK34706512
- (01)00884838099876(21)DK33402245
- (01)00884838099876(21)DK34706012
- (01)00884838099876(21)DK33402324
- (01)00884838099876(21)DK33603538
- (01)00884838099876(21)DK34405346
- (01)00884838099876(21)DK32801033
- (01)00884838099876(21)DK34705955
- (01)00884838099876(21)DK40307155
- (01)00884838099876(21)DK34405363
- (01)00884838099876(21)DK33604046
- (01)00884838099876(21)DK34706011
- (01)00884838099876(21)DK34706010
- (01)00884838099876(21)DK33402486
- (01)00884838099876(21)DK34405820
- (01)00884838099876(21)DK34405539
- (01)00884838099876(21)DK34405788
- (01)00884838099876(21)DK33403107
- (01)00884838099876(21)DK33603456
Distribution
Distributed nationwide across the United States.
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