Philips Access Point Software Issue Risks Patient Data Loss

Plain-English summary

Philips North America Llc is recalling approximately 4,811 Philips Smart-Hopping 2.0 AP 1.4 GHz wireless access points (Model 867216) that have been distributed nationwide. The recall addresses four software issues that could affect network connectivity and data integrity.

The access points may experience the following issues: certain channel settings may prevent client devices from roaming to other access points, causing network dropouts; if an access point loses connection to its controller for more than 4 minutes, it may fail to properly restore client connections; clients may experience higher than expected data dropouts and frequent disconnections; and the device contains a software bug that causes the access point to reset after approximately 82.85 days when the frame counter reaches its limit, potentially resulting in loss of data and failed synchronization checks.

This is an FDA Class II recall. The source indicates no injuries or illnesses have been reported at this time.

The recalled product

Product

Philips Smart-Hopping 2.0 AP 1.4 GHz. Model Number: 867216

Manufacturer

Philips North America Llc

Category

Medical Device — Wireless Access Point

Hazard

• network-disconnection
• data-loss-potential
• software-malfunction

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Distribution

Distributed nationwide across the United States.

Related recalls