The Recall Desk
SevereCPSC·22089·Announced 2022-03-02

Fitbit Recalls Ionic Smartwatches Due to Burn Hazard

Fitbit is recalling about 1 million Ionic smartwatches sold in the U.S. because the lithium-ion battery can overheat and cause burns. At least 115 reports of battery overheating have been received, including 78 burn injuries.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: This recall meets the Severe criterion because it involves significant injury reports: 78 documented burn injuries including second- and third-degree burns, well above a theoretical hazard. The injury count and severity of burns documented (third-degree and second-degree) satisfy the rubric requirement for significant injury reports.

Plain-English summary

Fitbit LLC is recalling the Fitbit Ionic smartwatch due to a hazard involving its lithium-ion battery. The battery can overheat, posing a burn hazard to users.

About 1 million Ionic smartwatches were sold in the United States. The watches were sold at Best Buy, Kohl's, Target, and other stores nationwide, as well as online through Amazon.com and Fitbit.com from September 2017 through December 2021, priced between $200 and $330. Fitbit stopped production of the Ionic in 2020.

Fitbit has received at least 115 reports in the United States of the battery overheating, resulting in 78 reports of burn injuries. These injuries include 2 reports of third-degree burns and 4 reports of second-degree burns.

Consumers should immediately stop using the recalled Ionic smartwatches and contact Fitbit to receive pre-paid packaging to return the device. Upon receipt, consumers will receive a refund of $299, plus a discount code for 40% off select Fitbit devices. Fitbit can be reached toll-free at 888-925-1764, available 24 hours a day, 7 days a week, or online at help.fitbit.com/ionic, www.fitbit.com, or fitbitionic.expertinquiry.com.

The recalled product

Product
Fitbit Ionic smartwatches
Manufacturer
Fitbit LLC (f/k/a Fitbit, Inc.), of San Francisco, Calif.
Category
Consumer Product — Wearable Electronics
Hazard
  • burn-injury
  • battery-overheat
Affected units
693,000

Distribution

Distributed nationwide across the United States.

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